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ToggleLast updated: 14 September 2026
This Privacy Policy explains how SwissTourCompany, operated by Tourwala Enterprises Pvt Ltd, may collect, use, store and share personal information when you use swisstourcompany.com/, contact our team, request a quotation, make a booking, use WhatsApp or other communication channels, or interact with services arranged through us.
Depending on the service requested, we may collect information such as your name, email address, telephone or WhatsApp number, country of residence, travel dates, passenger details, destination preferences, accommodation requirements, pickup and drop-off details, booking references, payment-related information, and communications with our team.
For services that require passenger identification or supplier confirmation, we may also request information contained in travel documents where necessary for the booking. Please do not send sensitive documents unless they are required for a specific service.
Our website may use cookies and similar technologies for essential website functions, performance measurement, analytics, security, personalisation and marketing. Third-party services used on the website may set their own cookies or collect technical information such as browser type, device information, IP address, referring page and pages visited.
You may be able to control non-essential cookies through your browser or any cookie controls made available on the website.
If you contact SwissTourCompany through WhatsApp, email, telephone, website forms, social media or another communication platform, information you provide may also be processed by that platform under its own privacy terms. We use such communications to respond to your enquiry, manage your booking and provide requested support.
Travel arrangements often require us to share relevant passenger or booking information with third parties such as transport companies, chauffeurs, hotels, guides, attractions, ticketing providers, payment providers or other travel suppliers. We only aim to share information reasonably necessary to provide the requested service.
These third parties may process information under their own privacy policies and may be located in Switzerland, the European Union, the United Kingdom, India or another country relevant to your itinerary.
Payments may be processed through third-party banks, payment gateways or payment-service providers. SwissTourCompany does not intend to store complete payment-card credentials on its website unless a compliant payment provider specifically enables such processing. Payment providers process information according to their own terms and privacy policies.
Because travel services are international, your information may need to be transferred to or accessed from countries outside your place of residence when necessary to arrange or support your booking. Where applicable, we seek to use information only for legitimate travel-service, support, contractual, security or legal purposes.
We may retain enquiry, booking, transaction and communication records for as long as reasonably necessary for customer service, accounting, legal, fraud-prevention, dispute-resolution and business-record purposes. Retention periods may differ depending on the type of information and applicable requirements.
We use reasonable administrative and technical measures intended to protect information under our control. However, no website, email service, messaging platform or internet transmission can be guaranteed to be completely secure.
Subject to applicable law, you may ask us to correct inaccurate personal information, request access to information we hold about you, object to certain uses, request deletion where legally available, or withdraw marketing consent. Some information may need to be retained where required for confirmed bookings, legal obligations, accounting or dispute resolution.
Where permitted, we may send travel offers, destination information or service updates to people who have enquired, booked, subscribed or otherwise consented to receive communications. You may ask us to stop promotional communications at any time. Transactional and booking-related messages may still be sent where necessary.
Travel bookings may include children, but booking enquiries should be submitted by a parent, guardian or responsible adult. Information about minors should only be provided where necessary for the requested travel service.
swisstourcompany.com/ may link to hotels, attractions, rail operators, payment providers, tourism boards, social networks and other third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for the content or privacy practices of third-party websites.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, suppliers or applicable requirements. The latest version will be published on this page with an updated date.
For privacy-related questions or requests, contact:
SwissTourCompany / Tourwala Enterprises Pvt Ltd
Email: info@swisstourcompany.com
India: +91 95554 12412
UK: +44 7540 006236
