Cancellation depends on product rules
Refundability can differ by Swiss rail pass, Saver Day ticket, point-to-point ticket, panoramic reservation, mountain ticket and private vehicle service. The fare condition shown in the final quote controls the cancellation outcome.
How refund requests are handled
SwissTourCompany records the customer request, checks supplier conditions, shares any cancellation charge and processes the eligible refund after supplier confirmation.
Clear Indian-market communication
For Indian travellers and B2B agents, refund updates are kept practical: amount paid, supplier deduction, service-fee treatment, payment gateway impact and expected timeline.